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Equipping Your Travel Program

Thu, May 30, 2019 1:00 PM EDT{LOCAL_TZ}

Technology strategies are changing. Is your program keeping up? 

Managed travel technology has exploded—how will it change your program? Our expert panel will talk about the advantages to buying an off-the-shelf tech stack versus building certain pieces in house or architecting a technology structure from a variety of suppliers. It will also explore how industry technology changes will affect your programs. Will TMC partners enable more personalization? Are booking tools getting any smarter? Are mobile apps ready to provide real-time, relevant messaging to travelers—and how does this all work? Beyond core travel and expense platforms, what are some of the longer-tail technologies and services that travel managers should be looking at now?

About the Speakers

Johnny Thorsen
VP Travel Strategy & Partnerships
Travel technology evangelist Johnny Thorsen is the VP global travel strategy and partnerships for Mezi, the AI-powered chatbot startup acquired by American Express Company in January 2018. Before joining Mezi, Johnny was senior director for value services for SAP Digital Interconnect, focusing on new cloud-based enterprise solutions. Prior to that, he co-founded and served as CEO of conTgo, a mobile messaging startup acquired by Concur in 2013, and has held senior positions in the travel technology industry with major players such as Travelport, Sabre, GetThere, HRG and CWT. Johnny serves as a global board member with ACTE and as a strategic advisor for multiple startups within the wider travel industry. Business Travel News named Johnny Thorsen one of the 25 most influential people in the business travel industry in 2018 and 2010.
Jennie Robertson
Travel Manager
InVision App
Jennie Robertson is the travel manager for InVision App, a fast-growing, tech-forward, "fully distributed" (i.e. no physical offices) software company with over 800 employees in seven countries and counting. She's been an early adopter of managed travel technology innovation and drove travel booking compliance from 50 percent to over 80 percent at her previous company Tableau by changing technology providers and working on the travel experience. At InVision App, Jennie is managing the program with a next-generation, mobile-first TMC partner and is leveraging the technology to provide the right experience for her company's travelers. She is always advocating for her travelers - searching to improve the traveler experience by examining policies, leveraging new technologies and vocally advocating for OBT enhancements.
Steven Mandelbaum
VP Business Solutions
As VP business solutions for EAB, Steven Mandelbaum has a broad portfolio that includes internal technology, real estate, purchasing and travel and events. He has built a long track record of bringing creative solutions to many of the firm’s most complex problems, as well as playing a key role in implementing every major IT system and building an industry-leading travel program. His solutions have focused cost-effective scale and enhancing employee experience. He built an internal expense management system for EAB and brings technology pragmatism to the table when it comes to travel innovation. Steven received BTN's Travel Manager of the Year award in 2014.
Elizabeth West
Business Travel News
Elizabeth took the helm of BTN and Travel Procurement as editor-in-chief in 2015. She has reported on the business travel and meetings industries for 20 years. In previous roles, Elizabeth served as director of content solutions for, which merged with BTN in 2010. Prior to, Elizabeth was the editor-in-chief of MeetingNews magazine.

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