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Metrics that Matter: Measuring and Managing Claims Results

During this free on-demand webinar, insurance professional Roger Cervenka identifies key measurements for accident claims. Roger walks through best practices to save costs and time while delivering high-quality service levels to your fleet drivers.

You will learn:
  1. How to identify, implement, and measure the right KPIs for your fleet, and why they’re important for the claims process
  2. How to apply metrics to your day-to-day operation
  3. How to balance speed, quality, cycle time, and accuracy into your claims measurements 

Roger Cervenka
Director of Client Services
Fleet Response

Roger Cervenka is an experienced insurance professional with a background that includes 14 years at Progressive Insurance and the last 3 years overseeing the Clients Services Team at Fleet Response. His day-to-day oversight includes the personnel of Fleet Response’s Call Center, Claims, Adjusters/Maintenance, Subrogation, and Salvage operations. His focus is on offering the best customer experience possible while providing best practices in cost savings and time efficiencies.


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