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The Future of CX and eCommerce

Wed, Feb 20, 2019 11:03 AM EST{LOCAL_TZ}

UserReplay and Dnata present the Key CX Challenges for the Travel industry in 2019 and how a move to a Technical Product eCommerce Model holds the key to success.

We’ll discuss why the old established ecommerce strategies are no longer cutting it and why a proactive approach focused on proving CX value rather than maintaining the operational status quo is essential.

The webinar is jointly presented by Head of Technical Product, Craig McKay and Product Insights Manager, Chris Walton from Dnata and also features PhocusWire's Kevin May and UserReplay’s John Todd.

As customer experience quality has plateaued, teams and strategies need to change quickly in order to differentiate based on CX and avoid price wars.

In the webinar we will be examining:
  • The key travel CX trends for 2019
  • The eCommerce Status Quo – the reactive approach
  • New Technical Product Model – the customer centric approach
    • What it is
    • Where to start
    • Proving value to the business
  • Questions

The webinar will also include live votes to understand the current strategy of the audience and future CX / ecommerce plans.
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