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Is it Time to Rebid or Refine Your TMC Contract?

Tue, Feb 5, 2019 12:00 PM EST{LOCAL_TZ}

Is your travel management company meeting the needs of your travelers, management, and key stakeholders? If not, what’s the best roadmap to follow to fill in the gaps? Is it time to rebid your TMC contract or explore options in the ever-changing marketplace? Or should you focus on refining existing contracts and services to better align with your business travel needs and current stakeholder expectations?

Listen as travel management professionals share their experiences and tips in this one-hour BTN Group thought leadership webinar, sponsored by Egencia. This webinar is an interactive experience—you can ask questions during the Q&A segment.

Key Takeaways:

  • Mind the gap: Aligning stakeholder expectations with realities
  • What to consider along the way
  • Successful communications and implementation strategies

About the Speakers

Brooke Davis
Global Travel and Events Manager
Brooke Davis is the Global Travel and Events Manager at lululemon, spearheading corporate travel and sourcing initiatives across 14 countries and 400+ retail stores. Davis has over 15 years of travel experience, having honed her skills working for industry leaders including Via Rail, Intrawest Resorts, Destination BC, and Orbitz Travel. In three years at lululemon, she has built a robust global travel program, focused on elevating employee experience, driving savings and building strategic partnerships.  In 2018, she was appointed Western Canada Buyer Champion for GBTA Canada.
Frank Dolce
Director, Global Corporate Travel and Expense
OSI Systems Inc
Frank Dolce has over 30 years of experience in the travel industry and currently is  Director of Global Corporate Travel & Expense for OSI Systems. He joined OSI in 2003 and led the program through a global travel consolidation, closely followed by implementation of multi-national card and expense reporting solutions. Demonstrating its scalability, OSI’s travel program has grown over 700% since 2003, while headcount has decreased by 40%. He is a past  member of the LAX Area Advisory Committee appointed by the Culver City (Calif.) City Council, and longtime member of the Global Business Travel Association and Los Angeles Business Travel Association.

Caroline Strachan
Managing Partner
Festive Road
Caroline Strachan has worked in the travel and meetings industry for more than 20 years, in both buyer and supplier roles. She is currently Managing Partner at consultancy Festive Road and co-founder of LEVEL Women and Women At Work, two voluntary initiatives supporting women in the workplace. Previously, she led the Global Consulting group at American Express, led the AstraZeneca Global Travel Program and led travel programs at Yahoo and Cisco. She also has sat on the Global Business Travel Association board of directors, chaired GBTA in Europe and the Institute of Travel Managers in the U.K.
Mary Ann McNulty
Director, Content Solutions
The BTN Group

Mary Ann McNulty is Director of The BTN Group’s Content Solutions, which produces webinars, white papers, research and custom content. She has covered business travel and meetings for more than 25 years. Her work has appeared in Business Travel News, Travel Procurement, The Beat, Corporate Travel and Meeting News, as well as on conference stages and webinars.

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