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Is Traveler Engagement Really Worth the Effort?

Wed, Feb 27, 2019 1:00 PM EST{LOCAL_TZ}

Changing traveler behavior is never easy. So why bother? There's good reason. Get your travelers engaged to  increase traveler satisfaction and hotel savings. 

In this “In The Know” webinar, sponsored and developed by BCD Travel, you’ll hear what actions program managers can take to drive traveler engagement. Hear first-hand how the travel team at Ingersoll Rand grew engagement, which ultimately resulted in a 28 percent increase in hotel-to-trip-night bookings. Ask your own questions of our expert panel during the live Q&A.  

About the Speakers

Veronica Sandoval Hernández
Travel, Fleet & Meeting Services Leader-Latin America
Ingersoll Rand

As the leader of Ingersoll Rand’s travel and fleet program, Verónica Sandoval Hernandez is responsible for overseeing the travel needs of Latin American employees. She joined the company in 2008 and joined the Travel Fleet & Meeting Services group in 2010 with the directive to implement the global Corporate Card and Corporate Travel program in Mexico and LATAM countries where Ingersoll Rand operates. In 2018, ViajesCorp Americas named her Travel Manager of the Year.
Marwan Batrouni
Vice President, Global Hotel Strategy
BCD Travel
Marwan Batrouni is Vice President, Global Hotel Strategy for BCD Travel and brings 18 years of travel industry experience with a focus on strategy, customer experience and vendor relationships. Batrouni drives hotel program success by selling concepts, leveraging partnerships and delivering distribution models. Previously, Batrouni  served as senior director and hotel practice leader for BCD consulting group Advito; in senior consulting and product management roles with American Express Advisory Services; and in sales roles with Wyndham International.
Lesley O’Bryan
Vice President & Principal
As vice president and principal at BCD consulting arm Advito, Lesley O’Bryan leads Advito’s Emerging Practice group, including its Total Collaboration Management™ and Traveler Engagement™ services. O’Bryan brings expertise that drives integration and efficiencies for corporate programs. She has solid experience in global leadership and strategies that optimize processes, savings and performance. Prior to joining Advito, O’Bryan was a travel procurement consultant for IBM and managed corporate travel for numerous Fortune 500 companies. She also served as IBM’s global procurement manager for meetings and events, with oversight for marketing, meetings and travel.
Mary Ann McNulty
Director, Content Solutions
The BTN Group

Mary Ann McNulty is Director of The BTN Group’s Content Solutions, which produces webinars, white papers, research and custom content. She has covered business travel and meetings for more than 25 years. Her work has appeared in Business Travel News, Travel Procurement, The Beat, Corporate Travel and Meeting News, as well as on conference stages and webinars.

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