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The Beat Research: Today’s Corporate Travel Agent

Tue, Nov 20, 2018 1:00 PM EST{LOCAL_TZ}

It may surprise industry outsiders to learn that frontline travel agents remain a vital force in corporate travel. They weren't wiped out by the Internet. They weren't erased by self-booking tools. And, no, artificial intelligence and bots aren't taking over anytime soon.

In a new research report, The Beat surveyed hundreds of travel counselors who work each day on the travel management company frontlines. Join us for an hour-long webinar to review the findings and discuss with industry experts:

  • Who is the frontline counselor?
  • How is their role evolving?
  • What challenges do they face in their jobs?
  • What technologies do they use?
  • How are TMCs attracting the next generation of agents?

About the Speakers

Steve Glenn
Chairman and CEO
Executive Travel
Steve Glenn founded Executive Travel in 1986 and has overseen three decades of growth for the Lincoln, Neb.-based travel management company. Under his leadership, Executive Travel has pioneered and embraced emerging concepts in the travel agency business, including virtual agents, self-service technology, mobile booking and $0 online booking fees. Glenn has been honored as Entrepreneur of the Year by the University Of Nebraska Center for Entrepreneurship and Business Owner of the Year by the Lincoln Independent Business Association.
Beth Marino
Chief Experience Officer
Fox World Travel
Beth Marino is an accomplished travel industry executive with more than two decades experience that includes strategic leadership positions in operations and technology. Under her leadership, Fox World Travel has implemented a successful agent training and education program called the Business Travel Institute and has driven award-winning adoption of its global distribution system point-of-sale technology. Further, Marino has led development and delivery of Fox World Travel's suite of proprietary technology for corporate travelers.
Karin Edholm
Director of Service Delivery
Karin Edholm has more than 12 years of experience leading operations in change and growth. As the director of service delivery at Egencia, she oversees Sweden, Finland and Denmark, and has experience in frontline agent recruiting, training and management. Edholm’s background includes working as a frontline travel counselor in the corporate arena.
Jay Boehmer
The Beat
Jay Boehmer is the Editor-in-Chief of The Beat, where he leads editorial coverage in the areas of corporate travel distribution, travel management and technology. Since joining Business Travel News in 2002, he has covered a succession of beats, from expense reporting and corporate payment to hotels, travel management, rental cars and airlines. Before taking leadership of The Beat, he was executive editor of The BTN Group.

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