One Order—How and When Airline Retailing is Coming to Managed Travel

Tue, Oct 9, 2018 10:01 AM EDT{LOCAL_TZ}

Along with New Distribution Capability, the airline industry is working to modernize air shopping with an initiative called One Order. A new era of airline retailing that combines a travelers’ personal data, payments and purchases on a single order is designed to replace the rigid booking, ticketing, delivery and accounting methods that travelers, travel managers and travel management companies find today. Instead of decoding, mixing and matching Passenger Name Records, Eticket and Electronic Miscellaneous Document designators, trip data will be combined into a single order record designed to enhance the traveler experience, reporting, duty of care, back office processes and more. How and when will this begin?

Register now for this BTN Group thought leadership webinar, sponsored by American Airlines, to learn the basics of One Order and questions you should be asking travel suppliers now to prepare.

Key Takeaways:

  • The what, when, why and how of One Order
  • Implications for travel managers and TMCs
  • Opportunities and challenges to consider

About the Speakers

Sebastien Touraine
Head, One Order Program
International Air Transport Association
Sebastien Touraine is head of the IATA One Order initiative, aimed at modernizing the order, delivery and accounting processes in the airline industry. After developing the vision behind IATA NDC, he leads now this ambitious industry transformation program that will streamline many industry processes so that air travel industry can innovate further. He joined IATA in 2005 in the Consulting division before managing the implementation of EMD standard. Previously, he worked at Swiss in Zurich in network planning and pricing and revenue management.

Shari Quackenbush Meisner
and former Travel Manager
Shari Quackenbush Meisner has worked in the travel industry for more 30 years, including  20 years specialized on corporate online travel products. She is currently a consultant, focused on emerging airline trends such as NDC and One Order. She recently left IBM’s procurement team,  where she managed the travel agency and travel technology programs globally. Earlier, she worked in product management at Travelport. She serves on IATA’s NDC Travel Managers Action Group and is a member of the Global Business Travel Association, where she formerly served as both a member and chair of its Technology Committee.
Mark Meader
Senior Vice President for Industry Affairs, Education and IT,
American Society of Travel Advisors
Mark Meader is currently Senior Vice President, Industry Affairs, Education & IT, American Society of Travel Advisors, which he joined in 2015. He represents the travel advisor and consumer communities within all components of the travel industry--travel suppliers, technology providers, coalitions and trade associations as well as U.S. government entities. He also serves on the Board of Directors and Vice Chair of the World Travel Agents Associations Alliance (WTAAA). Previously, he worked for ARC, American Airlines, Sabre Corporation and United Airlines.

Mary Ann McNulty
Director, Content Solutions
The BTN Group

Mary Ann McNulty is Director of The BTN Group’s Content Solutions, which produces webinars, white papers, research and custom content. She has covered business travel and meetings for more than 25 years. Her work has appeared in Business Travel News, Travel Procurement, The Beat, Corporate Travel and Meeting News, as well as on conference stages and webinars.

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