Avoid Traveler Friction and Productivity Loss: Using Predictive Flight Analytics

Tue, Oct 2, 2018 1:00 PM EDT{LOCAL_TZ}

Flight disruptions can wreak havoc on travelers, travel managers and their travel management companies. Delays and cancellations cost the airline industry billions of dollars each year and cost passengers, corporations, and TMCs even more due to missed sales, meetings, and other appointments, not to mention the rework and rescheduling. What can you do to minimize such inconveniences to travelers and your business?

Register now for this 45-minute BTN Group “In the Know” webinar, developed and sponsored by Lumo. Hear real-world stories about how flight delays, disruptions and cancellations affect managed travel programs, and most importantly, how savvy corporations are cutting their losses, educating travelers and minimizing the impact of irregular operations.

Key Takeaways:

  • How to measure the cost of disruptions to your business
  • Ways to minimize the impact of disruptions on corporate travelers and improve the traveler experience
  • How to use technology to predict flight disruptions and take proactive steps to avoid them

About the Speakers

Kelly Christner
Indirect Procurement Manager for Travel, Fleet and Meetings
Edgewell Personal Care
Kelly Christner is the Indirect Procurement Manager for Travel, Fleet and Meetings for Edgewell Personal Care, a global retail and manufacturing company of consumer products. Christner views travel and expense sourcing and management through a multidimensional, wholistic lens. Her approach delivers value through effective resource allocation, improved processes, optimized technology platforms and actionable data delivery. During more than 25 years with corporations, a travel management company and airline, she has experience in operations, sales, marketing, multi-national corporate program design, development and deployment of global requests for proposals, technology implementation, business intelligence, and collaborative change management. Currently, she is a member of the ACTE Global Conference Advisory Board, and holds a Global Travel Professional certification from the Global Business Travel Association.
Ivan Imana
Chief Information Officer
Adelman Travel
Ivan Imana joined Adelman Travel in 1995 and currently serves as Chief Information Officer. He began his career as a senior staff accountant, followed by Financial Reporting Manager. In 2004, he took over management of Adelman’s Technology Department, where his primary responsibilities involved identifying innovative solutions that allow the company to be more productive and competitive in the marketplace. As head of Adelman’s R&D department, Imana directed the development of several proprietary technology solutions. Imana currently sits on the advisory boards of three online booking tools, and is a member of the CIO Roundtable. Imana and his team have been recognized multiple times, including in 2009 with the CIO 50 award, which honors IT executives for their ability to successfully integrate technology solutions to increase corporate efficiencies; 2011 CIO of the Year award from the Society for Information Management; and CIO 100 Award for innovative use of IT to create and deliver business value.
Jennifer Steinke
Vice President Global Travel Management
Jennifer Steinke is a veteran travel manager and currently Vice President Global Travel Management at WHoldings. Her career spans over 30 years in the corporate travel industry, leading managed travel programs for Dycom Industries, ACT, US Foods, Crowley Maritime and ITT Corporation, with previous experience at travel management companies and a travel technology company. She has a passion for preparing companies for changes in their program to become more “traveler centric,” while remaining “manager friendly.” She serves on multiple industry committees and boards, including on the board of the Global Business Travel Association. Steinke holds both Global Leadership Professional and Certified Corporate Travel Executive designations from GBTA.
Michael Jacques
Chief Commercial Officer
Michael Jacques is a travel industry veteran with 30-plus years of travel experience and currently the Chief Commercial Officer at Lumo. A former travel agency owner, Jacques over the past 18 years held senior management and business development roles with e-travel, cytric/Amadeus, Farelogix, Tripware, and Databasics. He's passionate about innovative solutions advancing corporate travel, and was a former Co-Chair of GBTA's Technology Committee.

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  • Association of Corporate Travel Executives (ACTE)
  • Global Business Travel Association (GBTA)
  • Meeting Professionals International (MPI)
  • Institute for Supply Management (ISM)
  • None of the above