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Document Strategy 2020: Reimagining Customer Journeys with Next-Gen Content Automation

Tuesday, October 9, 2018 | 2:00 PM ET/11:00 AM PT

Jim Lundy, Founder and CEO, Aragon Research
Neal Keene, EVP of Strategy and Partner Alliances, Intelledox

Allison Lloyd, Editor, DOCUMENT Strategy

About the Webinar:
Join Aragon Research and Intelledox as we discuss trends and provide real-world advice on how companies are transforming the content-centric processes involved in customer acquisition, onboarding, and service.

By 2020, 65% of enterprises will have re-architected their core processes to bring even more automation to document creation and routing, according to Aragon. We’ll discuss why—and how—you need to update your strategy to keep pace.

We’ll take a deeper dive into real-life success stories showing how companies are digitally transforming legacy forms and CCM-related processes, speeding up and simplifying the customer’s roundtrip journey.

Learn how to:
  • Update your content and workflow roadmap for 2020
  • Measure the value of forms and content transformation projects
  • Identify where to start and find quick wins
If you’re looking for ways to innovate, streamline interactions, and improve customer engagement, this webinar is a don’t miss.

About Our Speakers:

Jim Lundy, Founder and CEO, Aragon Research

Jim is the Founder and CEO of Aragon Research and serves as Lead Analyst for Collaboration, Mobile, Social, Content Management and Learning. He has 29+ years of technology and management experience as a vendor, user, and analyst. His background includes 12 years at Gartner, where he led research into Collaboration and Social Software, as well as Enterprise Content Management and Corporate Learning. 

Neal Keene, EVP of Strategy and Partner Alliances, Intelledox

Neal is the EVP of Strategy and Partner Alliances at Intelledox, a provider of digital transaction management software committed to helping organizations reimagine and transform their customer experience. Neal has 25+ years of experience helping businesses, especially those in insurance and financial services, to modernize their customer communication and business process tools to take advantage of digital innovation. 

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