Don't Lose Customers over Return to Sender Mail

Wed, Aug 29, 2018 2:01 PM EDT{LOCAL_TZ}

Find out why Return to Sender (RTS) mail is still causing problems. You’ll better understand the costs associated with RTS mail and how it can result in lost revenue or, worse, lost customers. Discover strategies to help mitigate this risk and reconnect with your customers by introducing a process-driven model for RTS mail management. This is the perfect opportunity to turn your mail center into a strategic business player that delivers much more than mail.


Steve Cousins, Senior Advanced Services Strategy Manager, Ricoh USA, Inc.

Steve has more than 25 years experience working in technology and production operations at some of the largest print service providers in the US and UK. Steve joined Ricoh in 2016 and is responsible for developing and launching advanced, repeatable service offerings within the Customer Communications Management and Mail Services area of expertise.

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