Become a CX-Enabling Partner for Your Enterprise Customers

Tuesday, December 5, 2017 | 2:00 PM ET/11:00 AM PT

Presenter:
Joe Zurawski, Vice President, Solution Strategy, Quadient

Moderator:
Allison Lloyd, Editor, DOCUMENT Strategy

About the Webinar:
Many enterprise customers of service providers are working to improve how they engage with their consumers. These customer experience (CX) initiatives require new capabilities around rapid data provisioning and digital communication, but enterprises have challenges delivering the right experiences due to incomplete data, outdated technology, and functional silos.

As such, enterprises are looking for outsourcing partnerships with service providers to help enable new CX programs quickly. By providing services that allow your customers to avoid costly and time-consuming investments to modernize their infrastructure, you become part of the CX discussion.

During this webinar, Joe Zurawski, Vice President of Solution Strategy at Quadient, will discuss how service providers can leverage multi-channel digital output capabilities, along with rapid data processing, to expand their business by enabling CX communications. You’ll learn:
  • How your enterprise customers are struggling with their new CX initiatives
  • What technology platforms are needed to become an enabling partner
  • Customer success with Quadient solutions
  • How Quadient can help you down the path to a CX partner


About Our Speaker:

Joe Zurawski, Vice President, Solution Strategy, Quadient

Joe is the Vice President of Product Strategy at Quadient, where he is responsible for identifying new business opportunities and developing solution direction. Prior to Quadient, he was a Global Practice Partner at Wipro Consulting focusing on innovation, digitization, and product strategy. As both an executive and consultant, Joe has over 25 years of leading successful new product innovation programs from concept through launch across a variety of industries. He holds a master’s degree in engineering and a MBA from the University of Chicago Booth School of Business.


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