Change the Game - Embrace new technology to manage assets

This event was originally broadcast on November 13, 2017 and is now available for on demand viewing.

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Event Description:

Join us for a panel discussion on the benefits of implementing leading-edge technology solutions to manage assets, to improve quality of care and the bottom line. The line-up will consist of panelists from private ambulance companies and public/municipal EMS agencies, as well as a noted medical expert, to provide peer-to-peer advice and share how they changed the game for their organizations by embracing new technology to manage assets.  You won’t want to miss it!

Presented by:

Patrick "Sean" Tyler
Executive Vice President & Chief Operating Officer
Fallon Ambulance Service

Patrick “Sean” Tyler maintains oversight of all operations at Fallon Ambulance Service (FAS). He joined the Fallon team in 1993 as an Emergency Medical Technician and transitioned from Paramedic to various management roles beginning in 1999. He became Director of Clinical Operations in 2001 and was promoted to his current role in 2004. His principal responsibilities include the oversight and management of over 650 employees and offices in 11 different locations throughout Massachusetts.

He provides focus on key organizational functions including financial management, information technology, and acquisition and performance management. During his tenure, Sean successfully established FAS as a full secondary PSAP, providing EMD and dispatch services to five communities; Weymouth, Dedham, Kingston and Quincy.

Sean received his Bachelor degree from the University of Massachussets, Boston and holds a Master of Science from his Alma Mater as well as a Master of Business Administration and a Master of Science in Industrial Organizational Psychology from UMASS-Amherst and Capella University. He maintains his EMT-Paramedic credentials and is active on many industry Boards of Directors and committees, including the Metropolitan Boston EMS Council, Inc., the Massachusetts Ambulance Association, and the American Ambulance Association Ethics Committee.

James J. Augustine, MD, FACEP
Emergency Physician
U.S. Acute Care Solutions

James J. Augustine, MD, FACEP, is an emergency physician, and the chair of the National Clinical Governance Board for U.S. Acute Care Solutions, in Canton, Ohio. He serves as a clinical professor in the Department of Emergency Medicine at Wright State University in Dayton, Ohio. He’s also a member of the board of directors of the American College of Emergency Physicians and is the vice president of the Emergency Department Benchmarking Alliance (EDBA). He serves as medical director for several agencies in the regions of Dayton, Ohio; Atlanta, Georgia; and Naples, Florida.

Jonathan D. Washko, MBA-EMSA, NREMT-P, AEMD
Assistant Vice President
Center for Emergency Medical Services with North Shore

Jonathan Washko started in the EMS industry in 1986 at the early age of 16 in the suburbs of Philadelphia where he was a volunteer fire fighter, police dispatcher and EMS provider. In 1990, he attended Hahnemann University where he received his Paramedic Certification and Bachelors degree in Emergency Medical Services Administration with focused studies on EMS system design, adult education and studied under Jack Stout, father of System Status Management. Upon graduating in 1994, Jonathan has held various progressive leadership positions at local, regional and corporate levels with small, medium and large sized EMS agencies and is considered the leading industry expert on EMS system design, System Status Management and High Performance EMS concepts. Jonathan frequently speaks at national conferences on various topics, is active in numerous industry committees with the AAA and NEMSAC, sits on the editorial board with JEMS, consults with organizations on an international basis on organizational improvement and works full-time as the Assistant Vice President for the Center for Emergency Medical Services with North Shore - Long Island Jewish Health System in New York City and Long Island, New York.

Chief Michael Baker
Director of EMS
Tulsa (OK) Fire Department

Chief Michael Baker is the Director of Emergency Medical Services for the Tulsa Fire Department. A 22-year veteran of the Tulsa Fire Department, Michael joined the department in June of 1995 after five years of service as a paramedic and Field Operations Supervisor with the Emergency Medical Services Authority (EMSA) in Tulsa. Michael has been a Nationally Registered Paramedic for 27 years and prior to his entry into public safety, he served 3 ½ years as communications systems controller in the U.S. Army.

Michael holds a Masters of Arts in Security Studies from the Naval Postgraduate School, a Bachelor of University Studies from Oklahoma State University, along with Associate degrees in emergency medicine and fire protection technology from Tulsa Community College. He is the past President of the Board for Tulsa’s Citizen CPR program and has previously served on the Tulsa’s Crime Commission and Chamber of Commerce’s Partners in Education executive committees. Michael was presented an EMS10 award for EMS innovation in 2016 by the Journal of Emergency Medical Services and was the recipient of the inaugural Above and Beyond Service Award presented by the Rotary Club of Tulsa in 2007.

Moderator: A.J. Heightman, MPA, EMT P
Editor in Chief

A.J. Heightman is a former EMS director and EMS operations director who has researched and specialized in MCI management training for 30 years.


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