Modernize Legacy Correspondence Management with Cloud CCM

Tuesday, April 11, 2017 | 2:00 PM ET/11:00 AM PT

Presenter:
Patrick Kehoe, EVP of Product Management, Messagepoint

Moderator:
Allison Lloyd, Editor, DOCUMENT Strategy


Enterprise correspondence management is complex and often involves legacy systems that are dated and don’t deliver the needed functionality to support modern business requirements. Often, these systems are difficult to use, don’t allow for live testing or previewing content, and make it hard to create new customer communications.

Many legacy systems only support batch print and don’t enable digital communications, limiting organizations from doing on-demand, real-time, omni-channel communications, such as email and mobile.

Attend this webinar on Tuesday, April 11 at 2:00 PM ET and learn:
  • How to empower business users to make their own changes to content and rules within enterprise correspondence management
  • How to improve time to market and improve the change management process
  • How to leverage intelligent document templates to reduce document complexity
  • How to leverage shared content for omni-channel communications
  • How to support both batch and real-time correspondence communications


About Our Speaker:

Patrick Kehoe, EVP of Product Management, Messagepoint

Patrick brings over 25 years of experience delivering business solutions for document processing, customer communications, and content management. As EVP of Product Management, Patrick drives product strategy and messaging in collaboration with Product Development. Prior to joining Messagepoint, Patrick was Worldwide Head of OpenText Exstream. He has managed, architected, and delivered comprehensive solutions, including BPO for customers in healthcare, financial services, banking, manufacturing, and retail/distribution markets. Patrick has an acute understanding of how to achieve results by focusing on the customer, identifying the problem, and applying the appropriate technology.
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