Mobile, Digital and the Future of Travel Management

Date: Thursday, March 16, 2017
Time: 1 PM ET / 10 AM PT / 5 PM GMT

As businesses begin to re-align to a new digital future, how should managed travel programs prepare? Two decades after online booking forever altered corporate travel a barrage of new digital technologies – think open booking, personalization, sharing economy services and mobile – continue to confront the status quo.
How are travel managers responding?

Join the 60-minute BTN Group webinar, sponsored by Air Canada, to hear leading practitioners share their insights on the digital, mobile and social transformations that are challenging, and in some instances reshaping, their travel management programs.

Key Takeaways:

  • Digital Future Dynamics
  • Pressures on managed travel
  • How are leading program adapting

About the Speakers

Erin Wilk is the Global Travel Safety and Security Manager for Facebook, where she is developing and implementing an unprecedented travel risk management program for the company. From 2006 to 2016, she was with Bank of America in Charlotte, N.C., where she joined as a member of the Global Human Resources Staffing team, supporting HR and Executive Recruiting. In 2009, she moved into Global Corporate Security where she developed, implemented and managed the Global Travel Safety Program for the company. As a Senior Vice President, she was responsible for approximately 60,000 business travelers and over 130 country destinations a year.

Madia Sargent is Global Travel, Meeting and Expense Services Director for CDK Global. With more than 25 years of experience in travel management, Sargent has worked on innovation and transformation of a number of leading travel programs during her career, including at Whirlpool Corp., Kraft Foods, US Foods and Brunswick Corp. On the supplier side, she was a strategic account manager for Carlson Wagonlit Travel and BCD Travel. Business Travel News in 2011 named her one of its Top 25 Most Influential Executives in Business Travel. In 2014, Sargent won the buyer Innovation Award for a technology integration at The BTN Group’s inaugural Innovate Conference.

Will Tate is a Partner at GoldSpring Consulting with more than 25 years of business process improvement experience in both financial accounting and travel management systems. A Certified Public Accountant as well as travel management consultant, Tate pioneered two separate measurement tools to quantify the effectiveness of travel management programs. Tate served as senior vice president for travel consulting firm Management Alternatives, which in 2015 merged with GoldSpring. Previously, he worked for Fortune 250 firm Dresser Industries, where he left as Global Travel Manager. He serves on the BTN Group Advisory Board.

Mary Ann McNulty is Director of The BTN Group’s Content Solutions, which produces webinars, white papers, research and custom content. She has covered business travel and meetings for more than 25 years. Her work has appeared in Business Travel News, Travel Procurement, The Beat, Corporate Travel and Meeting News, as well as on conference stages and webinars.

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Erin Wilk
Global Travel
Safety & Security Manager


Madia Sargent
Global Travel,
Meeting & Expense Services Director

CDK Global

Will Tate
GoldSpring Consulting

Mary Ann McNulty,

Director, Content Solutions,
The BTN Group

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