Speed, Precision, and Cost: How Hosted CCM Platforms Fit into the Strategy

Tuesday, November 15, 2016 | 2:00 PM ET / 11:00 AM PT

Panelists:
Randy Beals, Chief Revenue Officer, DataOceans;
Denise Miano, President, NEPS;
Pete Kenning, President, CEDAR Document Technologies

Moderated by:
Allison Lloyd, Editor, DOCUMENT Strategy


As digital technologies transform the way we communicate, companies are pressured to keep up with the rapid pace of change.

Many times, enterprises are held back by their manual processes, compliance risk, and service gaps. To build solutions that are rapid, scalable, and achievable, we need to define our business problems, plan and set our strategic roadmaps, and holistically source these initiatives effectively.

To get you started on this journey, join us for this interactive panel on hosted customer communications management (CCM) platforms, where we will discuss:
  • Where to start: Why setting strategic vision is critical to project success
  • Evaluating operational and service gaps, while defining targeted improvements
  • How to buy outcomes, not promises, in your sourcing decision
  • How business intelligence and analytics can inform business decisions around targeted content and messaging
  • Maintaining control of the entire communications process
  • Balancing operational costs, e-adoption, and adding value to your bottom line


About Our Panelists:

Randy Beals, Chief Revenue Officer, DataOceans

Randy Beals is a leading voice in the area of strategic customer communications management and has over 30 years of experience in the banking, insurance, and financial services industries. As a thought leader at DataOceans, Randy closely monitors industry trends and influences best practices.

Denise Miano, President, NEPS

Denise Miano, EDP, is President and Co-Founder of NEPS. A major influence in the customer communications management market since 1988, Denise is the 2015 recipient of the Brian Platte Lifetime Achievement Award from Xplor. She is a frequent industry speaker and author.

Pete Kenning, President, CEDAR Document Technologies

Pete Kenning joined CEDAR Document Technologies in 1996 and joined the executive management team as President in 2001 and CEO in 2004. During his tenure at CEDAR, Pete has been responsible for corporate finance, sales, and strategic product direction.
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