Structure, Sourcing, Satisfaction: The Evolving Relationship Between Travel Buyers and Travel Management Companies

Date: Thursday, November 10, 2016
Time: 1 PM EST / 10 AM PST
Duration: 60 Minutes

In a new research study, The Beat untangles the inner workings of one of the most critical, and perhaps complicated, relationships in corporate travel: that between travel buyers and their travel management company. TMCs can take on various roles for the organizations they serve: transaction enabler, policy developer, compliance enforcer, core travel technology implementer as well as provider of reporting, analysis and data consolidation—and much more. In a survey conducted this summer, travel buyers shared insights on their TMC relationships. 

Join us to learn the results, along with views from leading stakeholders in those relationships. In this one-hour The Beat webinar, sponsored by Delta Air Lines, learn about the nuances of these relationships, industry benchmarks, recent changes and how to download your own copy of a special report of all the findings.

Key Takeaways:

  • Typical and emerging financial structures
  • What is a transaction?
  • Supplier and intermediary revenue divisions
  • TMC contract duration and bidding processes
  • Agency services that buyers value most

Participate in the Q&A that follows the live presentation!

About the Panelists

Mary Ellen George-Hess is HRG North America senior vice president of sales. A longtime travel industry professional, she has held high-profile positions at several large travel management companies. Those include time with American Express in a global business development role, and with BCD Travel and WorldTravel BTI in sales, consulting and general management roles. She joined HRG this year to lead sales in North America.

As manager of corporate travel services for FINRA, Carol McDowell leads travel management operations at the Washington, D.C.-based organization, setting strategy and policy and overseeing supplier negotiations, compliance and travel technology. FINRA is an independent, not-for-profit organization authorized by Congress to protect America’s investors by making sure the securities industry operates fairly and honestly. Prior to joining FINRA, McDowell worked in the travel agency space for more than 25 years.

Duane Futch is executive vice president of Partnership Travel Consulting. He began his 38 year career in aviation, travel, and government sectors as a pilot and was hired by Wal-Mart to transition its corporate fleet to all jets. He also led Wal-Mart’s corporate travel department as it became an ARC-accredited CTD. In 2006, ARC honored Wal-Mart’s global travel operation as Travel Department of the Year. Business Travel News named Futch Travel Manager of the Year in 2006 and one of the “25 Most Influential Travel Executives” in 2007.Previously, he also served as vice president of global government programs for Sabre Travel Network

Jay Boehmer is the Editor-in-Chief of The Beat, where he leads editorial coverage in the areas of corporate travel distribution, travel management and technology. Since joining Business Travel News in 2002, he has covered a succession of beats, from expense reporting and corporate payment to hotels, travel management, rental cars and airlines. Before taking leadership of The Beat, he was executive editor of The BTN Group.

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Mary Ellen George-Hess
Senior Vice President of Sales,
North America
HRG

Carol McDowell
Manager of Corporate Travel Services
FINRA

Duane Futch
Executive Vice President       Partnership Travel Consulting

Jay Boehmer
Editor-in-Chief
The Beat


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