Notwithstanding all the transactional changes needed to support the customer who wants to shop anywhere, pick up anywhere, and return whenever wherever, coping with the Omni-Shopper puts special demands on merchandise and assortment planning solutions.
Just when we thought we had our arms around customer focused
assortment, now we need to match inventory to customer demand for
example in a store that is servicing local customers and acting as a
forward fulfillment depot for online.
Return rates in some product categories reaching in excess of 40% put further complexity into this equation. The world of merchandise and assortment planning needs a fresh look as tried and true methods don't meet the needs of retailers dealing in this new demanding omni-channel paradigm. This webcast will outline some of these challenges and provide fresh, practical approaches to planning and assortment, with a single pool of inventory across all channels.
Moderated by Apparel Magazine, this webcast will be presented by Peter Charness who is an Industry veteran and one of the pioneers in the practices of merchandise management for complex retail business models. Peter currently serves as SVP America’s & CMO for TXT MAPLE LAKE, a leading specialist in Integrated Retail Planning.