Delivering Customer Satisfaction with Mobile:
How Workforce Management is Key to Your Strategy

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A successful mobile strategy is key to customer satisfaction. But as you consider your mobile strategy, don’t forget to provide a solution for the group that has the biggest impact on customer satisfaction and your top and bottom lines – your workforce. 

Join us to hear industry experts from Aberdeen Group and Kronos explain how, by including workforce management in their mobile strategy, retailers can:

  • Gain efficiencies by giving employees and managers access to quick and easy, common tasks on the go (extending access to their WFM system from anywhere)
  • Provide the easy-to-use and -access tools that the next gen workforce expects, improving employee engagement
  • Empower managers to manage in the moment, accessing up-to-date data from the retail floor where the action happens, make a decision and witness the results
  • Improve business decision making with real-time data available whenever, wherever

Mollie Lombardi
Vice President and Principal Analyst, Human Capital Management
Aberdeen Group

Brittany Greenfield
Industry Manager, Retail and Hospitality Practice Group
Kronos Incorporated

Susan Reda

Who should attend:
Retail and hospitality industry businesses in HR, Operations and IT interested in learning how a mobile strategy can help engage employees and help them deliver a better customer experience.

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All content of this presentation represents solely the individual opinions of the speakers, and not necessarily those of STORES Media or the National Retail Federation.

copyright © 2013 STORES Media


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