Delivering Customer Satisfaction with Mobile:
How Workforce Management is Key to Your Strategy

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A successful mobile strategy is key to customer satisfaction. But as you consider your mobile strategy, don’t forget to provide a solution for the group that has the biggest impact on customer satisfaction and your top and bottom lines – your workforce. 

Join us to hear industry experts from Aberdeen Group and Kronos explain how, by including workforce management in their mobile strategy, retailers can:

  • Gain efficiencies by giving employees and managers access to quick and easy, common tasks on the go (extending access to their WFM system from anywhere)
  • Provide the easy-to-use and -access tools that the next gen workforce expects, improving employee engagement
  • Empower managers to manage in the moment, accessing up-to-date data from the retail floor where the action happens, make a decision and witness the results
  • Improve business decision making with real-time data available whenever, wherever

Speakers:
Mollie Lombardi
Vice President and Principal Analyst, Human Capital Management
Aberdeen Group

Brittany Greenfield
Industry Manager, Retail and Hospitality Practice Group
Kronos Incorporated

Moderator:
Susan Reda
Editor
STORES Media

Who should attend:
Retail and hospitality industry businesses in HR, Operations and IT interested in learning how a mobile strategy can help engage employees and help them deliver a better customer experience.


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All content of this presentation represents solely the individual opinions of the speakers, and not necessarily those of STORES Media or the National Retail Federation.

copyright © 2013 STORES Media

 

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