Five Stars – Hire the Best Candidates to Increase Customer Loyalty

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Customer expectations are being reshaped by social media channels and increased business competition, making it hard to satisfy today’s savvy customers. One negative experience amplified through social media or word-of-mouth can influence thousands of potential customers. 

Stand out by hiring candidates who will provide superior customer service -- staffing a team that has confidence and a positive attitude will increase customer loyalty and grow revenue. Traditional hiring methods don’t often show how committed a candidate will be to providing superior service, but automated reference-checking does just that: recruiters receive 360-degree feedback directly from a candidate’s peers and former managers -- feedback that is now proven to predict performance.  

Join us to learn:

  • How major retailers use automated reference-checking to hire top talent
  • How to identify candidates who will “wow” your customers and build brand loyalty
  • How to avoid the nearly 15% of candidates whose references score them as potentially risky
  • How to capture behavioral feedback from five references in two days for each candidate
  • How to hire customer-service superstars by getting information in the pre-hire stages from the only people that have it – their references

Speaker:
Jack Kramer
Vice President – Field Operations
SkillSurvey, Inc.

Moderator:
Harry Lister
Vice President
STORES Media

Who should attend: 
Human resources, talent acquisition management, retail hiring managers and anyone who wants to learn how to hire employees who have the behaviors and skills that represent your brand.


Sponsored by: 

 

 

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All content of this presentation represents solely the individual opinions of the speakers, and not necessarily those of STORES Media or the National Retail Federation.

copyright © 2013 STORES Media

 

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