Improve Customer Service While Decreasing Operating Costs with WMS: Featuring Indigo Books & Music


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The changing consumer paradigm challenges retailers to rethink the role of the warehouse in today’s “always on” shopping model – retailers can no longer think of their warehouses as islands of optimization and still effectively service their customers.

During this interactive webinar, John Mayer, VP Enterprise Solutions for Indigo Books & Music Inc., will share how Canada’s largest book retailer selected a warehouse management solution (WMS) to realize its multi-channel order fulfillment goals to improve customer service while decreasing operating costs.

Join us to learn: 

  • How Indigo is meeting its ever-growing shipping volume demands, rate shopping, track-and-trace and actual freight costs calculations
  • Lessons learned from implementing WMS in a heavily automated, complex warehouse environment
  • How to improve your customer satisfaction with multi-channel enterprise fulfillment enabled by WMS

John Mayer
VP Enterprise Solutions
Indigo Books & Music Inc.

Matt Garvis
Industry Principal

Harry Lister
Vice President

Who should attend:
Chief Financial Officer; Chief Operations Officer; Chief Supply Chain Officer; Chief Executive Logistics; Chief Executive Supply; VP of Logistics, Materials Management, Operations, Strategic Sourcing, Supply Chain, Supply Chain Management or Supply Management; General Manager of Distribution, Inventory, Logistics, Materials Management, Operations Management, Traffic or Warehouse.

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All content of this presentation represents solely the individual opinions of the speakers, and not necessarily those of STORES Media or the National Retail Federation.

copyright © 2013 STORES Media


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