Need some help?

Windows 7

Windows Vista

Windows XP SP3

Android 2.2+

Apple Mac OS X 10.6+ Snow Leopard

Apple iOS 4.3+

1GHz¹

1GB

Internet Explorer 7.0+

Firefox 3.6+

Safari 5+

Google Chrome 10+

AUDIO: Sound Card with speakers

VIDEO: Monitor with 1024x768+ resolution support

Adobe Flash Player 9.0.28+²

Apple iOS http streaming enabled browser³

Dedicated high speed connection of 600kbps+

• If you have internal speakers, make sure they aren't muted.
• If you have external speakers, make sure they are powered on and aren't muted.
• Make sure you did not lose Internet connectivity.
• Make sure your system has passed the system test located under "Test your system now".
• If your system is using Adobe Flash Player and you receive a "connection failed" message it's most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin.
• If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
• If you are using an Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Apple iOS devices do not permit streams to begin automatically.